Privacy Policy

This Privacy Policy describes how Natals Publication ("we", "us", "our"), operating the website natals.in, collects, uses, and protects the personal information of visitors, customers, and authors who use our website and services.

By using natals.in, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website:

• Personal Information: Name, email address, phone number, shipping and billing address, and payment details when you place an order or create an account.
• Author Information: Manuscript details, biographical information, PAN/bank details, and other information you provide when submitting a manuscript or entering into a publishing agreement with us.
• Order Information: Details of products purchased, transaction history, and payment status.
• Technical Information: IP address, browser type, device information, and browsing behaviour on our website, collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil orders, including payment processing, shipping, and customer support.
• Communicate with you about your orders, publishing projects, or enquiries.
• Improve our website, products, and services.
• Send promotional and marketing communications, where you have opted in.
• Comply with legal and regulatory obligations.
• Prevent fraud and ensure the security of our platform.

3. Payment Information

All payments made on natals.in are processed through secure, third-party payment gateways (including PhonePe and other supported payment partners). We do not store your complete card, UPI, or net-banking credentials on our servers. Payment information is handled in accordance with applicable data security standards by our payment partners.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Payment gateway providers, to process transactions.
• Courier and logistics partners, to fulfil and deliver your orders.
• Service providers who assist us in operating our website and business (e.g. hosting, analytics, email services).
• Government or regulatory authorities, where required by law.

5. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can control or disable cookies through your browser settings; however, this may affect the functionality of the website.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for order processing, publishing agreements, legal compliance, and dispute resolution.

8. Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to our legal and contractual obligations. You may also opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Natals Publication
Email: natalspublication@gmail.com
Website: natals.in